Terms & Conditions

 

1. DEFINITIONS AND INTERPRETATIONS

1.1 In these terms and conditions:

Reference to 'we' and 'us' is a reference to FREYA ROSE LTD

owner of this website which is an English company, registration No 7146165, located at 111e THe Business Design Centre, 52 Upper st, Islington, London, N1 0QH, UK. By using this website you agree to be legally bound by our Terms and Conditions and by all other applicable provisions

Reference to 'you' is a reference to the purchaser of the Goods from us.

"Contract" means the contract between us for the sale and purchase of the Goods which incorporates these Terms & Conditions.

"Goods" means the shoes and bags and other items purchased by you from us.

"Terms" means these terms and conditions.

1.2 These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you. If you disagree with our Terms and Conditions and/or with any other of the applicable provisions, you are not permitted to use the website.

2. PRICE

For deliveries within the EU (including the UK) the price of Goods quoted on our website is inclusive of UK VAT (Value Added Tax). For deliveries outside the EU the price quoted does not include UK VAT and you will be responsible for any local taxes and/or duty on your incoming purchase

2.2 For deliveries the postage/carriage charge will be detailed on the final checkout page before you enter your payment details.

2.3 All published prices are subject to change at any time without notice.

3. ORDERING GOODS ONLINE

3.1 You warrant to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.

3.2 When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.

3.3 Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.

4. PRIVACY

If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.

5. PAYMENT

5.1 All payment for Goods and for the cost of packaging and delivery where applicable must be made before the Goods are despatched.

5.2 Payment online will be made by credit or debit card. We do not accept payment by cheque or other means. In all cases, delivery will not occur until we are satisfied that the payment has been made.

6. DELIVERY

6.1 We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed.

6.2 We will arrange for packing and we will decide on the method of delivery either by post, courier or otherwise.

6.3 You must notify us promptly and in any event within 48 hours of receipt of any Goods if they appear to be damaged. In those circumstances, you must also keep all packaging as this may be required when making a claim.

7. CANCELLATION

7.1 You will have a right to cancel an order within 7 working days from the date that you receive the Goods. Cancellation must be confirmed to us by notice in writing.

7.2 You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 7 days from the cancellation date. We recommend that all goods returned to us are sent by insured delivery. We reserve the right to arrange collection, in which case you will be responsible for collection charges. No refund of any payments made in relation to the goods returned will be made until they are back in our possession.

7.3 We will refund the purchase price to you within 30 days of the cancellation notice but we reserve the right to charge a restocking fee and any other costs we incur in connection with the return of the Goods.

7.4 In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.

8. RISK AND OWNERSHIP

8.1 The risk of loss or damage to Goods passes to you upon delivery. If you have agreed to collect the Goods from us, the risk in those Goods passes to you on collection (or 7 days after the date of the collection agreed between us if you have not collected the Goods by then).

8.2 Ownership in all Goods remains with us until full payment of all amounts due to us has been received from you.

8.3 You will be responsible for the safe custody and insurance of all Goods in your possession.

8.4 You have no right to re-sell any Goods until payment has been received in full by us.

9. WARRANTIES AND LIABILITY

9.1 We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).

9.2 We will not have any responsibility for any damage which occurs to the Goods after delivery.

9.3 If any defect in any Goods appears within 6 months of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange either to repair the Goods or to replace them with similar Goods. Any defective Goods to be returned to us must be returned at your expense.

9.4 We do not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.

9.5 Liability to you for loss or damage under no circumstances must exceed in the total amount you have paid us for those Goods. (However, we acknowledge that we cannot exclude legal liability for death or personal injury which is proved to be due to our negligence).

10. NOTICES

10.1 If you wish to give us any notice relating to a matter covered by these Terms, whether you telephone us or not, you must confirm that notice in writing. In the case of email notices, these should be sent to info@freyarose.co.uk and you must send them so as to return an acknowledgement of receipt. Notice may be sent by post to Freya Rose Ltd, 111e THe Business Design Centre, 52 Upper st, Islington, London, N1 0QH, UK.

11. CUSTOMER DEFAULT

If you:
give us any incorrect personal information, or
fail to make any payment when it is due, or
cancel any payment, or
become insolvent, or
commit any breach of these Terms then, in any of those events, we have the right to cancel the Contract and recover possession of any Goods which have been supplied for which payment has not been received in full.

12. FORCE MAJEURE

We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control which includes, but is not limited to, extreme weather conditions, act of God, terrorism, war, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to terminate the Contract.

13. GENERAL

13.1 Severance: If any provision in these Terms is held by a court to be unenforceable, that will not affect the remaining provisions of the Terms.

13.2 Entire Agreement: These Terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement or representation applies.

14. INTELLECTUAL PROPERTY

All copyright, trade marks and all other intellectual property rights in the website and its contents (including without limitation the website design, text, graphics and all software and source codes as well as the colour scheme and the layout connected with the website) are owned by or licensed to us or otherwise used by us as permitted by law. You may not use this site, or any of its content, to further any commercial purpose whatsoever.

14.1 In accessing the website you agree that you will access the content solely for your personal, non commercial use. None of the contents may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This does not exclude the downloading, copying and/or printing of pages of the website for personal, non commercial home use only, save that the property in these shall at all times remain our property.