Boots

No, all of our U.S. orders are shipped directly from our U.S.-based fulfilment centre in Rochester, NY, and are therefore free from any duties and taxes.

Returns are also effortless and complimentary for our U.S. customers. Simply request our pre-paid return label when reaching out to our customer service team at info@freyarose.com, and they’ll be happy to assist you with the next steps.

Freya Rose shoes stand out for combining fine jewellery techniques with luxury footwear design to create wearable works of art.

The unparalleled craftsmanship behind every signature jewelled heel embodies a philosophy of slow, meaningful luxury. The result is a truly special creation that blends heritage craftsmanship, natural beauty, and timeless yet contemporary style.

Freya Rose jewelled heels are made in limited quantities each year because they are handcrafted from responsibly sourced Mother of Pearl using highly specialised artisanal techniques. Each tiny piece of shell must be individually selected, hand‑cut, inlaid and polished by master craftsmen, making the process slow, meticulous and impossible to mass‑produce.

We use genuine, quality materials chosen with a strong commitment to provenance and ethics, values at the heart of our philosophy.

The Mother of Pearl used in every jewelled heel is certified and responsibly sourced. We proudly hold the Butterfly Mark, a symbol of responsible luxury where beauty meets purpose. As a certified Positive Luxury brand, we champion environmental responsibility, social impact and diversity while fostering a community with shared values.

Yes, every Freya Rose jewelled heel is a true representation of what you see in our imagery; however, each pair is entirely handcrafted using intricate jewellery techniques and individually hand‑cut, inlaid pieces of genuine Mother of Pearl. Because these distinct precious shells naturally vary in colour and shading, subtle differences will always be a unique feature of every heel.

The incomparable level of craftsmanship behind every shoe means only a limited number of pairs can be made each year, and no two pairs will ever be identical. Each one is a unique, wearable work of art.

Our styles run true to size. However, where fit differs from person to person, there are nuances we can personally advise on if you’re unsure. Our team will generally advise our customers to size up if in-between sizes and there isn’t a half size available. Please feel free to contact info@freyarose.com if you seek further guidance.

Yes, every pair of Freya Rose shoes is handcrafted by master artisans. Since founding Freya Rose London in 2010, we have worked with talented craftsmen and women who help bring our wearable works of art to life. Every jewelled heel is hand-inlaid with genuine Mother of Pearl by jewellers using ancestral techniques passed down through generations. Our shoes are hand-made in Spain, a region that has long been revered as one of the world’s most distinguished centres for footwear craftsmanship, known for its heritage, precision, and an uncompromising devotion to quality.

We have a dedicated page on our website with shoe care advice.

It is always advised to keep your shoes away from excessive moisture and store them within our complimentary cloth shoe bags. Our mother-of-pearl heels can be effortlessly cleaned of surface dirt with a cloth and water; no need to use abrasive chemicals.

Yes. We offer care and repair guidance to help your shoes remain timeless, but as your heels over time naturally incur imperfections our team are here to help. Depending on what option suits your circumstances best, we offer both repair and recycling services. For more information on this, please reach out to our customer service team -info@freyarose.com.

Yes, to almost all countries. Duties and taxes may vary by destination.
We ship globally with DHL through standard and express tracked services, which you’re able to select at checkout.

Absolutely; tracking is provided once your parcel is dispatched. 

We offer a 28 day returns/exchange period from the date you receive your order. Returns to the UK and US are complimentary and for international orders we offer a reduced cost shipping service through our trusted courier. All shoes returned must be in original condition, unworn, with all packaging in order to be eligible for a refund or exchange. 

Please reach out to our customer service team at info@freyarose.com for an exchange label and instructions. Exchanges are subject to availability. We will always provide the best customer service advice on pre-order options if your desired exchange style or size isn't immediately available.