Privacy policy

Please read these terms and conditions carefully before using this site.

These terms of use were last updated on 3rd August 2020

This page tells you information about us and the legal terms and conditions (‘Terms’) on which we sell any of the products (‘Products’) listed on our website (‘our site’) to you.

These Terms will apply to any contract between us for the sale of Products to you (‘Contract’). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated in August 2020

These Terms, and any Contract between us, are only in the English language.

Information about us

We operate the website www.freyarose.com. We are Freya Rose LTD, a company registered in England and Wales under company number 7146165

Our registered office address is Freya Rose LTD Registered Business Address: 24 Park Road South, Havant, Hampshire, England, PO9 1HB

 

Our VAT number is GB 918 7031

Products and Availability

2.1 While we make every effort to ensure that the photographs displayed on our site are faithful reproductions of the original products, including adopting every technological solution possible to minimize inaccuracies, variations may occur due to the technical and colour resolution characteristics of your computer and the handmade nature of the products. Freya Rose LTD shall not be liable therefore for the eventual inadequacy of the graphic representations of Freya Rose products displayed on the Site owing to the above mentioned technical and production issues.

2.2 You acknowledge that the products offered by us with the Service are subject to stock limits.

2.3 Y You may check the availability of any item offered on our site at any time by checking the sizes available. Inconveniences may occasionally occur regarding the availability of certain products. In such circumstances, we will inform you of this fact as soon as possible (and in any case within the term of delivery as specified below) by e-mail or telephone. We will give you the option to wait for the product to be back in stock, order a different item of the same type or alternatively, to cancel your order. Should you opt to cancel your order no charge will be made to your credit/debit card. In the event that your credit/debit card has already been charged, you will be refunded as soon as possible.

 

2.4 We reserve the right to change the items offered on our site at any moment, without prior notice.

2.5 We reserve the right to reject orders from any customer with whom there is an ongoing legal dispute regarding a prior order. This applies equally to all cases in which we consider the customer unsuitable, for instance in the case of previous violations of terms and conditions for online purchases on our site or for whatever other legitimate reason, especially where the customer has been involved in irregular activity of any kind

Use of our site

3.1 Your use of our site is governed by our:

3.2 Website Terms and Conditions; and

3.3 Privacy Policy

3.4 Cookie Policy

Please take the time to read these, as they include important terms which apply to you.

How we use your personal information

4.1 We only use your personal information in accordance our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read these, as they include important terms which apply to you.

Consumer Provisions

5.1 You may only purchase Products from our site if you are at least 18 years old.

5.2 You have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

How the contract is formed between you and us

6.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

6.2 The order procedure is completed when you select the “Confirm” option. Upon confirmation, your order will be submitted to us for processing and the order may not be changed or cancelled except as expressly provided in these Terms and Conditions or as required by the applicable law.

6.3 Confirmation of your order will be taken as proof of your acceptance of the provisions contained in these Terms and Conditions.

6.4 The data recorded on the Site shall be treated as conclusive evidence of the details of the transactions between you and us. In the event of a dispute relating to a transaction conducted on our site, the data recorded by us shall be treated as legal evidence of the transaction.

6.5 Private Sales Terms & Conditions

Private Sales are accessible for a limited time only.

This offer may be available on selected styles only.

Freya Rose reserves the right to withdraw this offer at any time without notice.

Access to the Private Sale is by invitation only. You must use the email activation link to access the sale.