Shipping policy

Shipping Information

12.1 Your order will be fulfilled by within one - five working days of receipt. If we receive your order before 13:00 London local time UK, we may be able to process and ship that same working day unless there is an Event Outside Our Control. (This phrase is this defined below). If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

12.2 Delivery will be completed when we deliver the Products to the address you gave us.

12.3 Please make sure that the shipping address is correct as we’re unable to change this once an order has been placed.

12.4 Before we can dispatch your order, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

12.5 We insure each purchase whilst in transit and until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us and transfer of responsibility in the same way.

12.6 DHL and DPD can deliver to certain destinations without obtaining a signature. Please note, that if you choose this option and no signature is collected, either leaving in a safe place or with a neighbour, you agree to our terms and conditions and, confirm that Freya Rose can leave your package(s) outside the premises at the shipping address provided by you or with a neighbour without obtaining a signature for proof of delivery and take full responsibility for any loss or damage that may occur. On occasion, DHL or DPD may refuse to deliver your order if they are of the opinion that the shipping address is considered to be unsafe.